Man With a Van Kew Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Kew provides removal, transport and associated services within the United Kingdom. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company or organisation that books or uses our services.

We, us, our means Man With a Van Kew, the provider of removal and transport services.

Services means any man and van, removal, delivery, collection, loading, unloading, packing, or related services we agree to provide.

Goods means any items, belongings, furniture, equipment or property that we move, handle, transport, or store in connection with the Services.

Booking means an agreed appointment for the provision of Services, confirmed by us following your request.

2. Scope of Services

We provide man and van and removal services primarily within our service area, and to and from other locations in the United Kingdom by prior agreement. The specific Services to be provided, together with the date, time, collection and delivery addresses, and any special requirements, will be agreed at the time of booking.

Unless expressly agreed in writing, our Services do not include packing or unpacking, dismantling or reassembling furniture or equipment, disconnecting or reconnecting appliances, or the movement of items that are unsafe, illegal or prohibited under these Terms and Conditions.

3. Booking Process

3.1 Booking request

You may request a booking by contacting us and providing full and accurate details of the Services required, including:

Collection and delivery addresses.

Preferred date and time.

Details of the Goods, including size, quantity, approximate total volume or number of van loads.

Access details at each address, including parking restrictions, stairs, lifts, narrow entrances, or other relevant information.

Any special handling requirements.

3.2 Quotations

We may provide a quotation based on the information you supply. Quotations are normally given on a time and/or distance basis and may be subject to a minimum charge. Quotations are valid only for the time period stated and are subject to change if the information provided by you is incomplete or inaccurate, or if your requirements change.

3.3 Confirmation of booking

A booking is only confirmed when we explicitly accept your request and, where required, you pay any deposit or prepayment that we specify. We reserve the right to refuse any booking at our discretion.

3.4 Changes to booking

If you wish to make any changes to a confirmed booking, you must notify us as soon as possible. We will use reasonable efforts to accommodate changes, but we are not obliged to accept them. Changes may result in an adjustment to the price.

4. Prices and Payments

4.1 Pricing

Our prices are usually based on an hourly rate, a fixed fee, or a combination of both, depending on the nature of the job, the distance, access, and the volume of Goods. Any additional services or waiting time not included in the original quotation may be charged at our standard rates.

4.2 Deposits and prepayments

We may require a deposit or full prepayment to secure your booking. The amount and due date will be communicated to you at the time of booking.

4.3 Payment terms

Unless otherwise agreed in writing, all payments are due immediately on completion of the Services on the day of the move. We may accept a range of payment methods, which will be communicated to you in advance. For account customers, payment terms must be agreed separately and in writing.

4.4 Late payment

Where payment is not made when due, we reserve the right to charge reasonable interest and late payment fees, and to recover all costs incurred in pursuing overdue amounts. We may also withhold delivery of Goods until payment is received in full.

5. Cancellations and Rescheduling

5.1 Cancellation by you

If you wish to cancel your booking, you must notify us as soon as possible. The following cancellation charges may apply:

No charge if you cancel more than 48 hours before the scheduled start time.

A cancellation fee of up to 50 percent of the quoted price if you cancel between 24 and 48 hours before the scheduled start time.

A cancellation fee of up to 100 percent of the quoted price if you cancel less than 24 hours before the scheduled start time or fail to be present when we arrive.

Any non-refundable third party charges incurred by us on your behalf will also be payable in full.

5.2 Rescheduling

If you wish to reschedule your booking, we will use reasonable efforts to accommodate your new preferred date and time, subject to availability. Rescheduling at short notice may be treated as a cancellation and rebooking, and charges may apply.

5.3 Cancellation by us

We may cancel a booking at any time for reasons including, but not limited to, safety concerns, extreme weather, unavailability of staff or vehicles, or your breach of these Terms and Conditions. Where we cancel due to circumstances within our control, we will refund any prepayments you have made for the affected booking. We will not be liable for any indirect or consequential losses arising from such cancellation.

6. Client Responsibilities

You are responsible for:

Ensuring that all information you provide is accurate, complete and up to date.

Obtaining all necessary permissions, permits and parking arrangements at collection and delivery addresses.

Ensuring that access to the property is safe, suitable and not obstructed.

Properly packing and securing your Goods, unless we have expressly agreed to provide packing services.

Removing and safely disposing of any flammable, hazardous, illegal or prohibited items from the Goods before the move.

Being present, or appointing an authorised representative, at both collection and delivery addresses to direct our staff and to sign any necessary documentation.

Checking that all Goods are collected and delivered as required.

7. Goods We Do Not Accept

We will not carry, handle or store any of the following without our prior written consent:

Explosives, ammunition, weapons or firearms.

Flammable, corrosive, toxic or hazardous substances.

Illegal goods, stolen goods or items obtained unlawfully.

Live animals, plants, perishable foods or items requiring controlled environmental conditions.

Valuables including cash, jewellery, precious metals, stones, bonds, deeds, securities or important documents.

If you submit such items without our knowledge, we will have no liability for any loss or damage arising in relation to them, and you will be responsible for any damage or loss we suffer as a result.

8. Liability and Limitations

8.1 General liability

We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods, or for any other loss arising from our Services, is subject to the limitations set out in this section.

8.2 Excluded liability

We will not be liable for:

Loss or damage arising from your failure to properly pack Goods, unless we have agreed to pack them.

Loss or damage to fragile items, including glass, china, art, antiques, electronics or similar delicate items, unless they have been professionally packed by us or unless damage is clearly caused by our negligence.

Loss or damage caused by wear and tear, inherent defect, pre-existing damage or the nature of the Goods.

Loss or damage arising from weather conditions, traffic, road closures, delays, or events beyond our reasonable control.

Indirect or consequential losses, such as loss of profit, loss of business, loss of opportunity, or emotional distress.

8.3 Limit of liability for Goods

Unless a higher value is agreed in writing and an additional charge is paid where applicable, our total liability for loss of or damage to Goods, however caused, shall not exceed a reasonable replacement cost of the affected items up to a maximum aggregate amount for any one job. Any such maximum will be notified to you or available upon request.

8.4 Time limit for claims

You must inspect the Goods as soon as reasonably possible on delivery. Any visible damage or loss must be reported to us in writing within 48 hours of completion of the Services. We will not be liable for any loss or damage unless you notify us within this time period and provide reasonable evidence of the loss or damage.

8.5 Client indemnity

You agree to indemnify us against any claims, demands, losses, damages, costs or expenses arising from your breach of these Terms and Conditions, your negligence, or the presence of prohibited or hazardous items among the Goods.

9. Access, Parking and Delays

9.1 Access and parking

You are responsible for ensuring that suitable parking is available for our vehicle at both collection and delivery addresses, and for obtaining any necessary permits or permissions. Any parking charges or penalties incurred due to inadequate arrangements may be added to your final bill.

9.2 Delays outside our control

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to traffic, accidents, roadworks, breakdowns, extreme weather, or delays caused by you or third parties. Where such delays occur, we may charge for additional time at our standard rates.

10. Waste and Disposal Regulations

10.1 Lawful disposal

We comply with applicable UK waste and environmental regulations. We will only remove and dispose of waste where this has been expressly agreed as part of the Services and where the waste is lawful for us to carry and dispose of.

10.2 Prohibited waste

We will not collect, transport or dispose of hazardous, clinical, chemical or otherwise regulated waste, or items that require specialist handling or licensing, unless explicitly agreed and permitted by law.

10.3 Client responsibility

You are responsible for identifying any items that are to be treated as waste and for ensuring that such items are lawful for us to remove. You must not ask us to dispose of items illegally, including fly-tipping or leaving items where disposal is not permitted.

10.4 Charges for disposal

Where we agree to remove waste or unwanted items, disposal charges may apply in addition to standard service charges. These charges will be agreed with you, where possible, before removal takes place.

11. Insurance

We maintain appropriate insurance in connection with the operation of our vehicles and the provision of our Services, in accordance with UK law and industry practice. It is your responsibility to arrange any additional insurance you deem necessary for your Goods, especially high value or fragile items.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should raise your concerns with us as soon as possible so that we can seek to resolve the issue. Any formal complaint should be submitted in writing. We will investigate and respond to your complaint within a reasonable timeframe. Nothing in this section affects your statutory rights.

13. Privacy and Data Protection

We will collect and use personal information about you, such as your name, contact details, addresses and payment information, in order to manage your booking and provide the Services. We will process this information in accordance with applicable data protection laws and only for legitimate business purposes. We will not sell your personal data to third parties.

14. Variations to Terms

We may amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking is confirmed. Any variations to these Terms and Conditions for a particular booking must be agreed in writing.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court or other competent authority, that provision shall be treated as removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, or with the Services we provide, shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

By confirming a booking with Man With a Van Kew or by using our Services, you acknowledge that you have read, understood and agree to these Terms and Conditions.