Terms and Conditions for Man With A Van Kew
These Terms and Conditions set out the basis on which Man With A Van Kew provides removal, delivery, collection, transport, loading, unloading and related van hire services to residential and commercial customers. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before confirming any service. They are designed to create a clear understanding between the customer and the service provider, covering the booking process, payment terms, cancellation rights, liability limits, waste handling obligations, and the law that applies to the agreement.
These conditions apply to all bookings made with Man With A Van Kew, whether arranged by phone, email, online request, or any other accepted method. They also apply to repeat customers, business clients, and one-off domestic users unless a separate written agreement states otherwise. In these Terms, references to "we", "us" and "our" mean the service provider, and references to "you" and "your" mean the customer or any person acting on the customer’s behalf.
Nothing in these Terms affects your statutory rights as a consumer where applicable. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply. Man With A Van Kew may update these Terms from time to time, and the version in force at the time of booking will normally apply to your service unless a later written variation has been agreed.
When you request a quotation, you must provide accurate and complete information about the items to be moved, the pickup and delivery locations, access conditions, parking restrictions, floor levels, item weight, fragility, and any special requirements. Any quote given by Man With A Van Kew is based on the details supplied by you and may change if those details are incomplete or inaccurate. Quotes are usually estimates unless we expressly confirm a fixed price in writing.
To make a booking, you must confirm the required date, time window, service type, collection and delivery addresses, and any additional services needed, such as dismantling, reassembly, or waiting time. A booking is only accepted once we have confirmed it and, where required, received any deposit or prepayment. We may decline or cancel a booking if we cannot safely or lawfully carry out the work, if access is unsuitable, or if the requested service is outside our operational capacity.
It is your responsibility to ensure that someone authorised is present at the pickup and delivery locations, unless we have agreed to unattended collection or delivery in writing. You must ensure that the items to be moved are ready at the agreed time and that safe access is available for our vehicle and staff. Delays caused by missing keys, blocked access, traffic restrictions, waiting for third parties, or unprepared items may result in additional charges.
Payments must be made in the manner and by the deadline agreed at the time of booking. We may require a deposit to secure the date and time of service, and the balance must be paid on completion unless we have agreed alternative terms in writing. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement confirmed for the booking. Any card charges, bank transfer fees, or similar costs may be passed on where permitted by law and where clearly disclosed.
If the actual work takes longer than estimated, involves additional stops, requires extra labour, or includes more items than originally described, we may charge additional amounts based on our current rates. This includes, without limitation, charges for waiting time, late access, congestion due to inaccurate parking information, heavy lifting not previously disclosed, and additional mileage caused by route changes requested by you. Unless otherwise stated, all prices are exclusive of any applicable taxes.
If payment is not received when due, we may suspend further work, retain goods where lawful, charge reasonable recovery costs, and seek interest on overdue sums to the extent permitted by law. Man With A Van Kew reserves the right to require advance payment for repeat late payers, urgent jobs, or higher-risk services. A booking may be treated as cancelled by you if you fail to pay any required deposit by the stated deadline.
Cancellations must be made as soon as possible and, where feasible, in writing. If you cancel after booking confirmation but before the service begins, any deposit may be retained to cover administration, reserved vehicle time, and lost opportunity, unless a different refund arrangement was agreed in writing. Where a fixed cancellation fee has been stated before booking, that fee may apply instead of deposit retention, subject to consumer law.
If you cancel within a short period before the agreed service time, or if our team arrives and the job cannot proceed due to matters within your control, we may charge a late cancellation or aborted job fee. Examples include incorrect addresses, lack of access, no one present to authorise the job, unsafe conditions, or refusal to proceed because the items differ materially from the booking description. Any such charge will be reasonable and proportionate to the loss suffered.
We may cancel or reschedule a booking due to vehicle breakdown, staff illness, severe weather, road closures, unsafe conditions, legal restrictions, or any other event beyond our reasonable control. If we cancel for reasons not caused by your breach, we will aim to offer a new date or refund any prepaid amount for unused services. We are not liable for indirect losses arising from unavoidable delays, though we will take reasonable steps to minimise disruption.
Our liability is limited to the extent permitted by law. We will carry out our services with reasonable care and skill, but we do not accept responsibility for loss or damage caused by inaccurate information supplied by you, poor packing by you, defective items, inherent weakness in goods, or access conditions not disclosed in advance. If you require extra protection for fragile, valuable, or unusual items, you should notify us before the booking is confirmed.
Where we are responsible for damage to items in our direct control, our liability will generally be limited to the reasonable repair cost or the fair market value of the item at the time of loss, whichever is lower, unless mandatory law provides otherwise. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law. Customers are strongly advised to arrange suitable insurance for items of high value or sentimental importance.
We are not liable for indirect, consequential, or economic losses such as loss of profit, missed deadlines, loss of business, or loss of opportunity, except where such exclusion is prohibited by law. If you wish to claim for damage or loss, you must notify us promptly and provide reasonable evidence, including photographs, item descriptions, and any supporting documents. You must also allow us a reasonable opportunity to inspect the issue before repair, replacement, or disposal takes place.
Customers must ensure that all items presented for transport are lawful to move and are not prohibited, dangerous, or contaminated. This includes items that may pose a risk to health, safety, property, or the environment. We may refuse to carry goods that are illegal, hazardous, improperly packaged, leaking, or otherwise unsafe. If we discover such items after work has begun, we may stop the service and charge for time, vehicle use, and disposal-related costs where applicable.
All waste must be handled in accordance with applicable UK waste regulations. If you ask us to remove unwanted items, you remain responsible for declaring whether they are waste, reusable goods, or mixed contents requiring special handling. We may only transport, deposit, or dispose of waste in compliance with the law, including any duty of care requirements, licensing rules, transfer notes, and lawful disposal routes. Fly-tipping, unlawful dumping, or disposing of waste at unauthorised locations is strictly prohibited.
Where waste collection is included, we may require you to separate items and identify anything that may need specialist treatment, such as electrical goods, mattresses, fridges, paint, chemicals, or construction debris. You must not include banned or dangerous materials unless we have expressly agreed in advance that we are authorised and equipped to handle them. If prohibited waste is concealed within a load, you may be liable for resulting penalties, clean-up costs, and any enforcement action arising from inaccurate declaration.
You are responsible for ensuring that all access routes, staircases, lifts, corridors, and loading areas are suitable and reasonably safe for the service to be performed. Any item that is too large for the available access may need to be moved by an alternative method, dismantled, or left behind if safe movement is not possible. If extra labour or equipment is required due to restricted access, we may charge an additional fee.
We may use subcontractors, associate drivers, or additional staff to complete the service. If so, those persons will be expected to meet the same standards of conduct and care as our own team. We may also allocate vehicles suitable for the job size and nature, and we reserve the right to replace a vehicle or adjust the route where necessary to complete the service safely and efficiently. Time estimates are not guarantees unless expressly confirmed as fixed appointments.
All goods remain your responsibility until the job is completed and the item handover is accepted at the agreed destination or disposal point. You must check that the items loaded are correct before departure and that any boxed, wrapped, or dismantled goods are accurately identified. If you ask us to leave items unattended, you accept the associated risks unless we have agreed a separate written arrangement that states otherwise.
We will take reasonable care while loading, transporting, and unloading goods, but we do not guarantee the condition or compatibility of items packed by you, or items previously damaged, unstable, or inadequately secured. If you request us to move furniture or appliances that require dismantling, reconnecting, or specialist handling, you confirm that such work is permitted and that you have the authority to request it. Any electrical, plumbing, or gas reconnection must only be completed by qualified persons where the law requires this.
Where we agree to assemble, disassemble, or reposition items, the service will be limited to ordinary removal assistance and not professional repair or restoration unless specifically stated. Small scratches, scuffs, and minor cosmetic marks may occur during normal handling, especially on older or delicate goods, and are not automatically evidence of negligence. We will act carefully, but you should remove loose items, secure drawers, and disable alarms or locks before the job begins.
You must inform us in advance of any hazardous site conditions, including lack of parking, narrow access, low ceilings, fragile flooring, steep driveways, security systems, or any other condition that could affect safety or timing. Failure to disclose such matters may result in revised pricing, service delays, or refusal to complete the job. In every case, our staff may stop work if continuing would be unsafe or unlawful.
Any complaint about the service should be raised as soon as reasonably possible so that we can review the matter and seek a fair resolution. We may ask for photographs, item details, and other relevant information before considering any claim. Failure to notify us promptly may make it harder to investigate the issue and may affect any remedy available. Our aim is to handle concerns reasonably and proportionately.
We may assign, transfer, or subcontract our rights or obligations under these Terms where it is lawful and does not reduce your rights. You may not transfer your booking or any claim arising from the service without our written consent. No person other than the parties to the contract has any right to enforce its terms unless such right is required by law.
Governing law: These Terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer legislation provides otherwise. If you are a consumer residing in another part of the UK, any mandatory rights available to you under applicable local consumer law will continue to apply.
By proceeding with a booking for Man With A Van Kew, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to request the service, that the information provided is accurate, and that you will comply with all legal and safety requirements relating to the goods, premises, and waste involved. These Terms form part of the agreement between you and us and should be read together with any written quotation or booking confirmation.
Important note: These Terms are intended to be fair, clear, and consistent with UK consumer and contract law. If any part of the agreement needs to be clarified, the written booking confirmation and any agreed special conditions will take precedence over general descriptions in promotional material. The service is provided subject to availability, lawful operation, and the practical realities of transport, loading, and unloading.